Frequently Asked Questions
Everything you need to know about Alvora Skincare safety, shipping speeds, gift options, and easy returns.
We offer Cash on Delivery (COD) across Pakistan. Additional online payment options may be available during checkout.
Delivery charges are calculated at checkout based on your location. We occasionally offer free shipping promotions, so keep an eye on our latest offers.
Orders are usually delivered within 2•5 business days. Delivery to remote areas may take a little longer.
Once your order is placed, you’ll receive an order confirmation. Our team will process and pack your order before handing it over to our courier partner for delivery.
Yes! Once your order has been shipped, we’ll provide you with a tracking number so you can monitor your delivery status.
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. We’ll help resolve the issue as quickly as possible.
Yes. Products can be returned or exchanged according to our Return & Refund Policy. Please ensure the item is unused and in its original packaging.
Yes. We carefully select quality ingredients that are suitable for all skin types. Please follow the recommended age mentioned on each product page.
You can reach us through WhatsApp, email, or our Contact Us page. Our support team is always happy to assist you with your questions.